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DELIVERY

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UK

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Below £25: £3.95

Above £25: FREE

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SHIPPING POLICY

Please note, during busy times such as Christmas, lead times will vary.

Orders placed Monday – Friday are posted within 3 working days. No orders are packed or posted on Saturdays, Sundays or Bank Holidays.

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Unless otherwise requested, items are shipped using Royal Mail or other courier Standard 2-3 business day untracked service (UK). Within the EU, so please allow up to 10 days for delivery.

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Please note that we cannot instruct Royal Mail on how to deliver your parcel or where to place it in the event that you’re not home to accept delivery.

If you are not home to receive delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to sender. We cannot offer refunds on shipping for any order that is returned to us due to a failed delivery attempt. If a parcel is returned to sender, we can resend it provided shipping is paid for by the customer.

If you do not receive your order within 5 days of the expected delivery date, please let us know immediately so that we can help you locate it.

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OUR REFUND POLICY

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We hope that you are delighted with your Dubholistic  products.

However, if you have any issues or concerns we will do our best to resolve these for you. If you decide you no longer require your order you have 14 days upon receipt to request a return as per our terms and conditions.

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To be eligible for a refund or exchange, please do the following:

  • Carefully wrap the items (ideally in the packaging they came in) and send them back to the following address:

  • Dubholistic, The Engine Rooms, Sunderland St, Macclesfield, SK11 6JF.

  • It is advisable to obtain trackable shipping service as we can only take responsibility for items once they arrive with us.

  • Please include your order number, contact details and reason for return.  If you are exchanging for another item please also detail what you wish to swap it for.

 

If you would like to discuss your products  please email us on info@dubholistic.co.uk for advice.

Refunds can take up to 10 days to appear back into your account. Exchanges can take up to 10 days for new items to be received.

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SENDING A RETURN

Should you wish to create a return pleas email info@dubholistic.co.uk providing your customer order number, the goods in question and the reasons why.

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